Shipping Policies

Thank you for shopping with us. We aim to provide a smooth and reliable delivery experience for every order.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During busy seasons, promotional periods, or holidays, processing times may take slightly longer.

Shipping Time

Estimated delivery time is usually:

5–15 business days

Delivery time may vary depending on your location, courier service, weather conditions, customs clearance, and other unexpected delays.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Please allow 24–72 hours for tracking information to update after your order has been dispatched.

Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

If you notice an error in your shipping address, please contact us as soon as possible.

Delayed Orders

Sometimes deliveries may be delayed due to courier issues, high order volume, weather conditions, holidays, or customs processing. If your order is delayed, please contact our support team and we will help you check the status.

Lost or Missing Packages

If your tracking shows that your package was delivered but you did not receive it, please first check with neighbors, family members, building reception, or your local courier office.

If you still cannot locate your package, contact us for assistance.

Damaged Items During Shipping

If your item arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can review the issue.

Customs, Duties & Taxes

Depending on your location, customs duties, taxes, or import fees may apply. These charges are the customer’s responsibility and are not included in the product or shipping price unless stated otherwise.